| Booking |
Can I add players after I book? |
Of course you can. We will "true up" with you after your party. Per-person costs are at the party rate so no extra costs. |
| Booking |
Can I remove players after I book? |
Of course you can, but unless there is a large change, we cannot give a discount due to costs to staff/lost opportunities. |
| Booking |
Do I need a reservation or can I walk in? |
Walk-ins welcome when available - ALWAYS check the website or call; reservations recommended on weekends. |
| Booking |
How does check-in work? |
Online check-in link provided; arrive about 15 minutes early. |
| Booking |
I didn’t receive a confirmation email — what now? |
Check spam/promotions or contact Crossfire to resend. |
| Booking |
What is your cancellation or reschedule policy? |
Advance 7 day notice required; policies vary by event type. |
| GellyBall |
Does GellyBall hurt? |
Not normally. Feels like a light tap; very low impact. |
| GellyBall |
Is GellyBall messy? |
Gel beads burst and evaporate; no stains but GellyBall is played in our paintball arena so some non-staining oil can get on clothing. |
| GellyBall |
What ages can play GellyBall? |
Technically ages 8+. Recommended 10+ |
| GellyBall |
What is GellyBall? |
Fully automatic blasters shooting soft, water-based gel beads. Similar to Orbeez. |
| General |
Do I need to sign a waiver? |
Yes. Waivers required for all participants; minors need parent/guardian waiver. |
| General |
Is Crossfire family-friendly? |
Yes. Safety-first, staff-led activities for kids, teens, and adults. |
| General |
Is everything indoors? |
Yes. All activities are indoors and climate-controlled. |
| General |
What if people don’t fill out waivers before the party? |
They can fill them out on-site. It takes less than 2 minutes. |
| General |
What should I expect when I arrive? |
Check in, safety briefing, equipment provided, staff-led games, no surprises. |
| General |
What should I wear? |
Comfortable active clothing; closed-toe shoes required for Axe. Long sleeves strongly recommended for paintball. |
| Logistics |
Are spectators allowed? |
Yes. Viewing areas available. |
| Logistics |
Are there restaurants that deliver? |
Yes. DoorDash works; Dominoes and Pizza Hut Delivery. |
| Logistics |
Do you provide ice? |
For a fee. |
| Logistics |
What is included in my party? |
You get 1 hour arena time, 45 - 1 hour in party area, Table Cloths, Plates, Cups, Napkins, and Forks |
| Nerf |
How does Nerf compare to GellyBall and paintball? |
Nerf is the gentlest option; foam darts, ideal for younger players. GellyBall more action and blasting, and paintball is intense. |
| Paintball |
Do paintballs stain clothes? |
No. Paint washes out in hot water. |
| Paintball |
Does paintball hurt? |
Low-impact paintball WILL sting - much like a rubber band snap - but is less painful than traditional paintball. |
| Paintball |
Is paintball aggressive? |
Competitive and adrenaline-filled but controlled and safety-focused. |
| Paintball |
Is paintball beginner-friendly? |
Yes. Staff-led safety briefing and low-impact equipment. |
| Paintball |
What age can play paintball? |
Technically ages 10+. Recommended 12+ |
| Parties |
Can adults play with kids? |
Yes. Mixed-age play is common depending on activity. Additional Fees may apply for all participants. |
| Parties |
Can I add extra players? |
Yes, added at open-play rate if space allows. |
| Parties |
Can I bring my own food and drinks? |
Yes. Outside food and drinks permitted; we also have full service food options. Ice provided for a fee. |
| Parties |
Do you have party supplies? |
We have free supplies if you forget something including tape, candles, lighters, and cake knives. |
| Parties |
Do you provide food? |
Tableware included; upgraded packages available with food handled by Crossfire. |
| Parties |
How do birthday parties work? |
Guided gameplay followed by party room time. Staff runs games. |
| Parties |
What if fewer guests show up than booked? |
Charged based on reserved headcount. |
| Parties |
What’s included in a party package? |
Equipment, safety gear, activity leader, tableware provided. |
| Private Events |
Do you offer private events? |
Yes. Reserved areas, often axe throwing-focused; catering or space-only options. |
| Private Events |
How do I book a private event? |
Call or chat with the team to customize and reserve. |
| Reservations |
Can I book on days you’re normally closed? |
Sometimes available with a facility fee. |
| Reservations |
What does booking a private field mean? |
Exclusive access to the play area during game time. |
| Reservations |
What if I don’t book a private field? |
You may share play with compatible groups or open players. |
